FAQs
What does hardship or payment difficulty mean?
Falling on times of financial difficulty can happen to anyone. There may be circumstances that make it harder for you to pay your energy bills. Whether it is a short-term setback or something that is ongoing, Active understand that payment difficulties can come in many ways.
How Active can help?
If you need some support, Active can help with options if you’re having difficulty paying your energy bills, government assistance or requesting a payment extension. Please review our Hardship Policy for your state below for more information.
How do I add an Authorised Representative to my account?
To add an Authorised Representative to your account, you can:
1. Add via the customer portal (preferred).
2. Download and submit the application form below.
3. Or you can contact us via phone at 1300 587 623 during normal business hours or email us at service@activeutilities.com.au.