FAQs
What to do in an electrical emergency?
An electrical emergency can be worrying and frightening. A little preparedness and swift action can help avoid a tragedy. Basic safety, like keeping a chemical fire extinguisher handy in your home or office, is a good idea. Also, plan an emergency escape route and discuss it with your family, especially children. Confirm everyone knows where to meet and practice fire drills regularly. Follow the link below to read more about electrical emergencies on our support portal.
What is energy theft?
While stealing electricity poses some serious risks, energy theft is a real issue. Diverting the supply of electricity is both life-threatening and illegal. Not only can electricity tampering cause disruption and inconvenience to others, but there is a risk of electrocution, fire and explosions. It is Active Utilities’ goal to provide a safe and dependable supply to all our customers.
So we take the theft of electricity very seriously. Follow the link to read more about how we address energy theft.