FAQs
Am I locked into a contract for Electricity?
Residential and Small Business customers for electricity are not required to enter into a termed agreement with Active. Large Electricity customers may be subject to agreement terms that have special conditions that apply. Click on the link below to view Active’s terms and conditions.
How do I change electricity companies?
You can elect to take your electricity supply to any retailer on the market. Please ensure you mention to them you are within an Embedded Network to ensure they offer you the correct rate. Once you transfer to your selected retailer, you will receive an invoice from them for your electricity supply, and you will receive an invoice from us for the Network charges. For more information on how charges work within an Embedded Network, please refer to our knowledge article ‘What is an Embedded Network‘.
What is DEMAND Electricity Pricing?
If you are a large business, commercial or industrial customer, demand charges are usually a component of your electricity bill. Your demand is calculated using a measure of the average electric consumption at your facility over a 15-minute interval. Operating more electrical devices at the same time will increase your demand.